As the Vice President and Head of Service Control and Delivery at Clarks, Abbott Joanne brings over 25 years of extensive experience in the IT services sector, demonstrating a profound commitment to aligning technology solutions with business objectives. In her current role, she spearheads the...
As the Vice President and Head of Service Control and Delivery at Clarks, Abbott Joanne brings over 25 years of extensive experience in the IT services sector, demonstrating a profound commitment to aligning technology solutions with business objectives. In her current role, she spearheads the global integration and alignment of Service Desks and Service Operations across the UK, US, and APAC regions, ensuring a seamless and efficient user experience. Abbott's leadership in designing and developing innovative desktop strategies and outsourcing options has been pivotal in enhancing operational efficiency and driving customer satisfaction.
Her expertise in IT Service Management (ITSM) is complemented by a robust understanding of stakeholder management, allowing her to foster strong relationships with key business partners and ensure that IT services are tailored to meet specific organizational needs. Abbott's strategic oversight extends to IT Procurement, Asset Management, and CAD Support, where she implements best practices to optimize resources and reduce costs.
Currently, Abbott is leading several key projects aimed at enhancing incident management and service delivery processes, leveraging ITIL frameworks to streamline operations and improve service quality. Her adeptness in project delivery and change management has positioned Clarks to adapt swiftly to evolving market demands while maintaining high standards of service excellence. With a focus on continuous improvement, Abbott Joanne is dedicated to driving innovation within the IT landscape, ensuring that Clarks remains at the forefront of technological advancement in the retail industry.
