Di-thai Hua serves as the Senior Director of Customer Contact Centres at Desjardins, where he plays a pivotal role in enhancing customer experience and operational efficiency across the organization. With a robust background in strategic sourcing, contract negotiation, and supplier management, Di-thai is instrumental in...
Di-thai Hua serves as the Senior Director of Customer Contact Centres at Desjardins, where he plays a pivotal role in enhancing customer experience and operational efficiency across the organization. With a robust background in strategic sourcing, contract negotiation, and supplier management, Di-thai is instrumental in driving initiatives that align with Desjardins' commitment to delivering exceptional service to its members. His leadership encompasses a diverse team of over 5,000 employees and managers, all dedicated to generating value and fostering strong relationships with clients.
Under Di-thai's guidance, key projects have included the implementation of advanced customer relationship management systems and the optimization of contact centre operations. These initiatives not only streamline processes but also leverage data analytics to better understand customer needs and preferences, ensuring that Desjardins remains at the forefront of the financial services industry. His expertise in change management and strategy has been crucial in navigating the complexities of mergers and outsourcing, allowing Desjardins to adapt and thrive in a rapidly evolving market.
Di-thai’s strategic vision extends beyond immediate operational goals; he is committed to fostering a culture of continuous improvement and innovation within the organization. By prioritizing employee development and engagement, he ensures that the team is well-equipped to meet the challenges of the future. As a member of the Desjardins Group management committee, Di-thai Hua is not only shaping the operational landscape but also contributing to the broader mission of enhancing the financial well-being of members and communities alike.
