Sami Nykänen currently serves as Operations Manager at Qvantel, where he leverages his extensive 14 years of experience in the telecommunications sector to drive operational excellence and deliver exceptional value to clients. With a robust background in Business Support Systems (BSS), Sami is instrumental in...
Sami Nykänen currently serves as Operations Manager at Qvantel, where he leverages his extensive 14 years of experience in the telecommunications sector to drive operational excellence and deliver exceptional value to clients. With a robust background in Business Support Systems (BSS), Sami is instrumental in overseeing the implementation of BSS as a service for telecom operators. His role encompasses overall accountability for service operations, ensuring that productivity and quality standards are consistently met.
Sami's expertise in the BSS domain allows him to navigate the complexities of teleoperator sales, customer care activities, and the intricacies of rating, billing, and accounting reports. He is dedicated to fostering a customer-centric approach, focusing on creating tangible added value for clients through innovative solutions and strategic service models. His responsibilities also include managing internal processes, coordinating external contractors, and leading audits to ensure compliance and operational efficiency.
In addition to his technical acumen, Sami excels in Agile project management and team leadership, facilitating effective collaboration across departments. He actively engages in customer meetings, ranging from daily operational discussions to high-level Steering Group meetings, ensuring that client needs are prioritized and addressed. With a keen eye on budgeting and cash flow management, Sami is committed to driving internal process improvements that enhance service delivery and operational performance. His comprehensive skill set and deep understanding of the telecommunications landscape position him as a key player in Qvantel's mission to empower telecom operators in an ever-evolving industry.
