As the Head of Commercial Communications and Knowledge Management at TD Bank, Rachel Wilner brings over 20 years of invaluable experience in customer-facing roles to her newly established position. In this strategic role, Rachel is tasked with building a robust infrastructure that not only enhances...
As the Head of Commercial Communications and Knowledge Management at TD Bank, Rachel Wilner brings over 20 years of invaluable experience in customer-facing roles to her newly established position. In this strategic role, Rachel is tasked with building a robust infrastructure that not only enhances training programs but also fosters a culture of continuous learning within the commercial banking sector. Her expertise in commercial lending, credit analysis, and relationship management positions her uniquely to drive initiatives that align with TD's commitment to delivering exceptional service to its clients.
Rachel's leadership is pivotal in executing key initiatives that span across the commercial banking line of business, ensuring that teams are equipped with the knowledge and tools necessary to navigate the complexities of financial risk and asset-based lending. By leveraging her extensive background in consumer lending and small business financing, she is able to provide thought leadership that empowers her colleagues to make informed decisions and build lasting relationships with clients.
Under Rachel's guidance, the department is focused on creating a seamless flow of information and best practices, which is essential for enhancing the overall customer experience. Her strategic vision not only aims to elevate the capabilities of TD Bank's commercial teams but also to position the bank as a leader in the industry. As she continues to shape the future of commercial communications and knowledge management, Rachel remains committed to fostering an environment of collaboration and innovation, ultimately driving success for both the bank and its clients.
