As the Director of Sales Operations at Tasso, Inc., Merinda Clayton leverages over 15 years of extensive experience in leadership, customer operations, and process management to drive transformative change within the organization. Her current role is pivotal in shaping the company's sales strategies and enhancing...
As the Director of Sales Operations at Tasso, Inc., Merinda Clayton leverages over 15 years of extensive experience in leadership, customer operations, and process management to drive transformative change within the organization. Her current role is pivotal in shaping the company's sales strategies and enhancing client services, ensuring that Tasso remains at the forefront of innovation in the healthcare industry. Merinda has successfully orchestrated the implementation of cutting-edge operational systems, including Salesforce CRM and ERP solutions, that streamline processes and improve user experience.
One of her key projects involved leading the integration of a customer-centric operational framework that not only aligns with Tasso's business objectives but also enhances collaboration with internal stakeholders and external partners. By refining processes related to Post-Market Surveillance, Complaints, and CAPA, she has established a robust system that prioritizes customer satisfaction and compliance. Merinda's strategic planning and performance management skills have been instrumental in cultivating high-performance teams that are dedicated to achieving exceptional results.
Her commitment to process improvement is evident in her ability to define and optimize procedures that drive operational excellence. Merinda's passion for training and development empowers her team members, fostering an environment where innovation and collaboration thrive. With a strong foundation in account management and field service, she continues to elevate Tasso's sales operations, ensuring that the company not only meets but exceeds its growth targets in a competitive market.
