Zoe Amey-Mccleary currently serves as the Director of Quality at Aetna, a CVS Health Company, where she plays a pivotal role in enhancing healthcare delivery within the Virginia health plan. With a robust background in clinical and corporate operations, Zoe is instrumental in spearheading quality...
Zoe Amey-Mccleary currently serves as the Director of Quality at Aetna, a CVS Health Company, where she plays a pivotal role in enhancing healthcare delivery within the Virginia health plan. With a robust background in clinical and corporate operations, Zoe is instrumental in spearheading quality assurance initiatives that align with strategic planning and forecasting. Her expertise encompasses a wide array of quality management processes, ensuring that the care provided to members meets the highest standards of appropriateness and satisfaction.
In her current role, Zoe leads a dedicated team focused on monitoring and evaluating the quality of care across the continuum. She is responsible for developing and implementing key quality initiatives that drive continuous improvement and enhance member experiences. By leveraging her solid experience in healthcare information technology and Medicaid managed care, Zoe effectively navigates complex challenges, ensuring that quality reporting and treatment protocols are not only adhered to but also optimized for better outcomes.
Zoe's self-motivated leadership style fosters a culture of collaboration and innovation within her team. Her commitment to crisis stabilization and process improvement is evident in her ability to manage workflows and enhance operational efficiencies. Through her strategic oversight, Zoe is not only advancing Aetna's quality management objectives but also contributing to the broader mission of improving healthcare delivery for all members. Her passion for customer service and quality care positions her as a key player in the ongoing evolution of healthcare quality standards at Aetna.
