Andrea Howard is a seasoned Digital Product Experience Product Owner at Ally, where she leverages over 20 years of business analytics and project management expertise to drive innovation and enhance user experiences within the digital channels. In her current role, Andrea is responsible for gathering...
Andrea Howard is a seasoned Digital Product Experience Product Owner at Ally, where she leverages over 20 years of business analytics and project management expertise to drive innovation and enhance user experiences within the digital channels. In her current role, Andrea is responsible for gathering and documenting business requirements, conducting system requirement specification reviews, and facilitating user acceptance testing for various projects and releases that impact the Ally Business Vehicle Finance application. Her keen analytical skills enable her to identify opportunities for process improvement, ensuring that the digital products not only meet but exceed user expectations.
One of Andrea's key projects involved spearheading enhancements to the dealer experience, where she implemented strategic changes that significantly improved customer retention and satisfaction rates. By utilizing her strong background in operations analysis and software documentation, she effectively streamlined processes that resulted in a more efficient workflow for both dealers and customers. Andrea's proficiency in SQL and her understanding of artificial intelligence applications in business further empower her to extract valuable insights from data, driving informed decision-making and strategic planning.
Her leadership skills and unwavering dedication to problem-solving make her an invaluable asset to the Ally team. Andrea's commitment to fostering a collaborative environment ensures that all stakeholders are aligned and engaged throughout the project lifecycle. With a focus on delivering high-quality digital experiences, she continues to play a pivotal role in shaping the future of Ally's digital product offerings, ultimately enhancing the overall customer journey in the automotive finance sector.
