Tracy Keller is a seasoned Telecommunications Analyst at Independent Consulting, where she leverages her extensive expertise in administration, project management, quality assurance, communications, and analytics to deliver exceptional value to small businesses in Western New York State. With a career spanning over three decades, Tracy...
Tracy Keller is a seasoned Telecommunications Analyst at Independent Consulting, where she leverages her extensive expertise in administration, project management, quality assurance, communications, and analytics to deliver exceptional value to small businesses in Western New York State. With a career spanning over three decades, Tracy has honed her skills in data analysis and strategic planning, enabling her to provide tailored solutions that enhance operational efficiency and customer satisfaction.
In her current role, Tracy serves as the Director of Survey Analytics, collaborating with several professional sports teams across North America. Her innovative approach to customer service evaluations empowers these organizations to gain a competitive edge by optimizing the fan experience at stadiums and arenas. By employing advanced analytics and quality assurance methodologies, she helps teams identify areas for improvement, ensuring that every interaction contributes positively to the overall customer journey.
Tracy's freelance work as a telecommunications analyst involves maintaining both hardware and software systems for small business owners, ensuring seamless data and telecommunications operations. Her problem-solving skills and event management experience further enhance her ability to support clients in navigating the complexities of modern telecommunications. With a strong focus on team building and leadership, Tracy is dedicated to fostering collaborative environments that drive project success. Her commitment to quality and strategic insights positions her as a trusted advisor in the telecommunications landscape, making her an invaluable asset to any organization seeking to elevate its performance and customer engagement.
