Kassandra Prater currently serves as the Operations Manager at Porch Group, where she leverages her extensive expertise in operations management to drive efficiency and enhance customer satisfaction. With a strong foundation in legal document preparation and contract review, Kassandra excels in navigating complex processes that...
Kassandra Prater currently serves as the Operations Manager at Porch Group, where she leverages her extensive expertise in operations management to drive efficiency and enhance customer satisfaction. With a strong foundation in legal document preparation and contract review, Kassandra excels in navigating complex processes that require meticulous attention to detail. Her role encompasses a variety of key projects, including new product innovation and market analysis, where she utilizes her advanced people skills to foster collaboration across departments.
Kassandra is instrumental in writing and implementing Standard Operating Procedures (SOPs) that streamline operations and ensure consistency in service delivery. Her commitment to process development not only enriches customer experiences but also aligns with Porch Group's strategic goals. Additionally, she plays a critical role in claims management and approvals, employing her adeptness in de-escalation techniques to resolve issues efficiently and maintain positive stakeholder relationships.
With a keen eye on monthly metrics and goals, Kassandra utilizes tools like Microsoft Office and Westlaw to analyze performance data and drive continuous improvement initiatives. Her diverse skill set, which includes accounts payable and receivable, payroll management, and marketing, positions her as a versatile leader capable of thriving in fast-paced environments. Kassandra’s passion for operational excellence and her ability to juggle multiple responsibilities make her a valuable asset to Porch Group, where she is dedicated to fostering a culture of innovation and customer-centricity.
