Greg Parker is a Senior Technical Support Engineer on the Programmable Voice Team at Twilio Inc., where he leverages his extensive background in Software Engineering and Data Science to deliver exceptional technical support and drive customer success. With a strong focus on analyzing data to...
Greg Parker is a Senior Technical Support Engineer on the Programmable Voice Team at Twilio Inc., where he leverages his extensive background in Software Engineering and Data Science to deliver exceptional technical support and drive customer success. With a strong focus on analyzing data to identify problems and anomalies within Twilio, customer, or partner systems, Greg plays a pivotal role in ensuring seamless communication experiences for users. His expertise in data warehousing, ETL processes, and statistical analysis empowers him to uncover insights that lead to innovative solutions.
In his current role, Greg is actively involved in key projects that require collaboration across multiple teams. He excels in creating data visualizations that effectively communicate complex topics, enabling stakeholders to prioritize new functionality and enhancements. By developing prototypes using Twilio’s helper libraries, he is able to recreate issues and rigorously test potential solutions, ensuring that customers receive timely and effective resolutions. His proficiency in programming languages such as Python, R, and SQL, combined with his experience in big data technologies like Pig, Hive, and Spark, allows him to tackle challenges with a data-driven approach.
Greg’s commitment to proactive support and continuous improvement is evident in his ability to facilitate resolutions for both customer and internal issues. His analytical mindset, coupled with a passion for driving customer success, positions him as a valuable asset to the Twilio team. As he seeks to transition into a Product Support Engineer role at Weaviate, Greg is eager to apply his technical skills and innovative thinking to further enhance user experiences in the evolving landscape of data-driven solutions.
