Colton Lacks currently serves as an Advanced Repair Agent at Geek Squad, where he plays a pivotal role in ensuring the optimal performance and longevity of consumer electronics. With a strong foundation in computer engineering and a passion for technology, Colton excels at diagnosing complex...
Colton Lacks currently serves as an Advanced Repair Agent at Geek Squad, where he plays a pivotal role in ensuring the optimal performance and longevity of consumer electronics. With a strong foundation in computer engineering and a passion for technology, Colton excels at diagnosing complex issues and executing timely repairs. His expertise spans a wide range of devices, from laptops to smartphones, allowing him to navigate both software and hardware challenges with ease.
In his role, Colton is not only responsible for performing diagnostics but also for engaging with clients through both phone and in-person interactions. He takes pride in translating technical jargon into understandable terms, ensuring that clients are informed about their device's condition and the recommended solutions. This client-centric approach is central to his work, as he believes that effective communication fosters trust and enhances the overall customer experience.
Colton is currently involved in several key projects aimed at improving repair turnaround times and enhancing service quality. By leveraging his skills in software quality assurance and resource management, he collaborates with his team to streamline processes and implement best practices. His proficiency in various operating systems, including Apple OS and Windows, further enables him to tackle a diverse array of technical challenges.
Outside of work, Colton’s passion for learning drives him to stay updated on the latest advancements in technology, which he often shares with colleagues and clients alike. Whether he’s curled up with a science fiction novel alongside his feline companion, Spooky, or troubleshooting a complex device issue, Colton embodies the spirit of innovation and dedication that Geek Squad stands for—protecting and defending client devices, one repair at a time.
