As the CEO of FORMALUXE, Rachel Chantal has been at the forefront of elevating customer relations and service excellence in the luxury sector since 2008. With a deep-rooted expertise in French etiquette and elegance, she has crafted a unique consulting approach that blends traditional French...
As the CEO of FORMALUXE, Rachel Chantal has been at the forefront of elevating customer relations and service excellence in the luxury sector since 2008. With a deep-rooted expertise in French etiquette and elegance, she has crafted a unique consulting approach that blends traditional French art de vivre with modern business practices. Under her leadership, FORMALUXE has become synonymous with high-quality training programs, coaching, and audits tailored specifically for high-end environments, including prestigious hotels, gourmet restaurants, exclusive boutiques, and luxurious spas.
Rachel's commitment to excellence is reflected in her extensive portfolio of esteemed clients, which includes iconic brands such as Hermès, Shangri-La Paris, Ritz Paris, and Evian Royal. Each project she undertakes is meticulously designed to enhance the customer experience through the principles of "Recevoir" and "Savoir-vivre," ensuring that every interaction embodies the elegance and sophistication that the French luxury market is renowned for.
In addition to her role at FORMALUXE, Rachel is a sought-after international speaker and author, sharing her insights on the nuances of French culture and customer service excellence at conferences and workshops around the globe. Her ability to communicate complex concepts in both French and English allows her to reach a diverse audience, making her a valuable resource for organizations looking to refine their service standards. With a keen focus on quality control, employee training, and event management, Rachel Chantal continues to set the benchmark for luxury service training, empowering businesses to create unforgettable experiences for their clientele.
