Tiffany Hefley serves as the Director of Community Supports at ICM Independent Case Management, where she leverages her extensive seven years of upper management experience to drive impactful initiatives within the non-profit sector. In her current role, Tiffany oversees the daily operations of community support...
Tiffany Hefley serves as the Director of Community Supports at ICM Independent Case Management, where she leverages her extensive seven years of upper management experience to drive impactful initiatives within the non-profit sector. In her current role, Tiffany oversees the daily operations of community support programs, ensuring compliance with all State and Federal Medicaid guidelines. Her expertise in managing complex projects and adhering to Standard Operating Procedures (SOP) has been instrumental in maintaining high standards of service delivery for individuals with developmental disabilities.
Tiffany’s leadership is characterized by her commitment to community outreach and collaboration, fostering partnerships that enhance the quality of care and support available to clients. She has successfully spearheaded key projects that integrate durable medical equipment solutions, ensuring that individuals have access to the resources they need for improved quality of life. Her ability to navigate the intricacies of U.S. Department of Housing and Urban Development (HUD) regulations further underscores her comprehensive understanding of the systemic challenges faced by the populations she serves.
In addition to her operational responsibilities, Tiffany is dedicated to mentoring her team of managers and supervisors, promoting a culture of continuous improvement and professional development. Her passion for advocacy and her diverse skill set, which includes project management and team leadership, position her as a vital asset to ICM Independent Case Management. With a unique blend of creativity and analytical thinking, Tiffany is not only a leader in her field but also an inspiring figure who believes in the transformative power of community support.
