Verona Zheng serves as a Senior IT Infrastructure Support Analyst at the Canada Revenue Agency (CRA) within the Cloud Centre of Excellence Division. In this pivotal role, she leverages her extensive technical expertise to enhance the agency's cloud infrastructure and ensure seamless integration of various...
Verona Zheng serves as a Senior IT Infrastructure Support Analyst at the Canada Revenue Agency (CRA) within the Cloud Centre of Excellence Division. In this pivotal role, she leverages her extensive technical expertise to enhance the agency's cloud infrastructure and ensure seamless integration of various IT systems. Verona's proficiency in JSON, XML, and API integration allows her to streamline data processes and enhance interoperability between applications, which is crucial for the CRA's mission of delivering efficient tax services to Canadians.
Currently, Verona is spearheading key projects that focus on optimizing lower environment testing and platform/system analysis. Her adeptness in querying datasets and visualizing data insights plays a vital role in supporting data-driven decision-making within the agency. With a strong foundation in DevOps practices, she utilizes tools like Jenkins, Terraform, and Docker to implement robust CI/CD pipelines, ensuring that software deployments are both efficient and reliable.
Verona's skill set extends to cloud services, particularly AWS, where she employs Kubernetes and HELM for container orchestration, enhancing the scalability and resilience of CRA's applications. Additionally, her knowledge of web content accessibility guidelines (WCAG) ensures that the agency's digital platforms are inclusive and user-friendly. By integrating marketing strategies and e-commerce solutions, Verona contributes to the CRA's efforts in modernizing its online services, making them more accessible to the public.
Overall, Verona Zheng's role at the CRA exemplifies the intersection of technology and public service, as she continuously works to improve IT infrastructure and deliver innovative solutions that meet the evolving needs of Canadian taxpayers.
