Zach Johnson serves as the Vice President and Senior Business Analyst for Operational Initiatives at City National Bank, where he leverages over 15 years of experience in strategic business operations within the financial services sector. In his current role, Zach is a key strategic partner...
Zach Johnson serves as the Vice President and Senior Business Analyst for Operational Initiatives at City National Bank, where he leverages over 15 years of experience in strategic business operations within the financial services sector. In his current role, Zach is a key strategic partner in the execution of daily operations for a complex enterprise fraud team. His responsibilities encompass a wide range of activities, including capacity modeling analysis and comprehensive workforce management, ensuring that the team operates efficiently and effectively while adhering to regulatory standards.
Zach's expertise in process improvement and risk analysis is instrumental in enhancing operational workflows and mitigating potential risks, thereby safeguarding the bank's assets and reputation. He excels in developing executive-level operational Key Performance Indicators (KPIs) that provide critical insights into team performance and operational efficiency. His analytical skills, combined with a strong foundation in customer relationship management (CRM) and sales strategies, enable him to drive initiatives that enhance customer satisfaction and operational excellence.
In addition to his technical skills, Zach is a passionate advocate for workplace equality and diversity initiatives. He believes in fostering inclusive teams that reflect the diverse communities they serve, which not only enhances team dynamics but also drives innovation and creativity within the organization. By championing these values, Zach contributes to a corporate culture that prioritizes collaboration and respect, ultimately positioning City National Bank as a leader in both operational effectiveness and social responsibility.
