Chad Ferris is an accomplished General Manager at Earl Enterprises, where he leverages his extensive experience in the restaurant industry to drive operational excellence and enhance guest satisfaction. Currently, Chad oversees three dynamic dining concepts at the Tom Bradley International Terminal at LAX: Planet Hollywood,...
Chad Ferris is an accomplished General Manager at Earl Enterprises, where he leverages his extensive experience in the restaurant industry to drive operational excellence and enhance guest satisfaction. Currently, Chad oversees three dynamic dining concepts at the Tom Bradley International Terminal at LAX: Planet Hollywood, Earl of Sandwich, and Asian Street Eats. His role requires a multifaceted approach to hospitality management, where he excels in training and staff development, ensuring that each team member is equipped to deliver exceptional customer service in a fast-paced airport environment.
Chad's expertise in food and beverage operations is complemented by his strong business development acumen, making him a pivotal figure in the successful launch and management of new concepts. His hands-on leadership style fosters a culture of teamwork and accountability, enabling him to build cohesive teams that thrive on delivering memorable guest experiences. With a keen eye for detail, he meticulously oversees the daily operations of each restaurant, optimizing processes and enhancing service efficiency through effective POS system management.
In addition to his operational responsibilities, Chad is deeply committed to employee training and development, recognizing that a well-trained staff is essential for maintaining high standards of hospitality. His strategic focus on catering to diverse customer needs has not only improved guest satisfaction ratings but has also positioned the brands he manages as top choices for travelers at LAX. With a passion for the hospitality industry and a proven track record of success, Chad Ferris continues to set benchmarks for excellence in restaurant management.
