Ognjen Oro is a seasoned professional in the cruising industry, currently serving as the Hotel Controller at Virgin Voyages. With over a decade of experience in hotel administration and food & beverage (F&B) management, Ognjen has honed his expertise in operational excellence and team leadership....
Ognjen Oro is a seasoned professional in the cruising industry, currently serving as the Hotel Controller at Virgin Voyages. With over a decade of experience in hotel administration and food & beverage (F&B) management, Ognjen has honed his expertise in operational excellence and team leadership. His career trajectory has been marked by significant achievements, including the successful onboarding of newbuilds and the orchestration of inaugural voyages, which require meticulous planning and execution.
In his current role, Ognjen has played a pivotal part in delivering Virgin Voyages' ship into the burgeoning Australian market. This involved establishing robust connections with local suppliers to ensure seamless operations and a tailored guest experience. His adeptness at navigating complex logistical challenges is evident in his ability to recreate a challenging loading schedule while addressing unexpected increases in guest counts and itinerary changes. Ognjen’s leadership skills shine through as he fosters a positive working environment, maintaining high morale among his team even in the face of adversity.
Ognjen’s commitment to emotional intelligence and critical thinking enables him to effectively communicate with diverse teams, ensuring that all departments work in harmony. His strategic approach to managing F&B equipment and operations not only enhances service delivery but also contributes to the overall guest satisfaction that Virgin Voyages is renowned for. As he continues to seek new challenges, Ognjen remains dedicated to expanding his knowledge and expertise, positioning himself as a vital asset in the ever-evolving cruising industry.
