Julie Malizia is a seasoned Customer Experience leader at Georg Fischer LLC, where she leverages over 20 years of expertise to enhance customer satisfaction and drive operational excellence. In her current role as Director of Customer Experience, Julie is responsible for overseeing all customer support...
Julie Malizia is a seasoned Customer Experience leader at Georg Fischer LLC, where she leverages over 20 years of expertise to enhance customer satisfaction and drive operational excellence. In her current role as Director of Customer Experience, Julie is responsible for overseeing all customer support functions, ensuring that the organization not only meets but exceeds customer expectations. She is instrumental in defining and implementing innovative customer support processes and procedures, which have significantly improved efficiency and productivity across the board.
One of her key projects includes spearheading the integration of SAP systems to streamline operations and enhance data-driven decision-making. This initiative has not only optimized workflows but has also fostered a customer-centric culture within the organization. Julie’s commitment to analyzing and reporting on customer satisfaction ratings has led to actionable insights that inform strategic improvements, ultimately boosting customer retention and engagement.
In her leadership role, Julie supervises a team of seven direct reports across multiple facilities, emphasizing cross-functional collaboration and continuous employee training. Her coaching and facilitation skills empower her team to excel in delivering exceptional customer experiences. With a strong focus on requirements gathering and schedule control, Julie ensures that customer feedback is effectively translated into actionable strategies that align with Georg Fischer’s business objectives. Her dynamic approach and unwavering dedication to customer experience make her a pivotal force in driving the company’s success in a competitive marketplace.
