Ashley Newell currently serves as the General Manager at Massage Envy, where she leverages her extensive background in Human Resources and her certifications in Employee Benefits, Esthetics, and Cosmetology to drive operational excellence and enhance client satisfaction. With several years of experience in the wellness...
Ashley Newell currently serves as the General Manager at Massage Envy, where she leverages her extensive background in Human Resources and her certifications in Employee Benefits, Esthetics, and Cosmetology to drive operational excellence and enhance client satisfaction. With several years of experience in the wellness and beauty industry, Ashley has honed her skills in team leadership, marketing, and performance management, making her a pivotal figure in the organization.
In her role, Ashley is responsible for overseeing daily operations, managing a diverse team, and ensuring that the highest standards of service are maintained. She excels in developing and implementing strategic initiatives that not only improve employee engagement but also enhance the overall client experience. Her analytical skills and data-driven approach enable her to identify trends and opportunities for growth, which she translates into actionable plans that drive results and optimize the P&L.
Key projects under Ashley's leadership include the rollout of innovative skincare and body wellness programs that cater to the evolving needs of clients, as well as the implementation of comprehensive training modules for staff to enhance their skills in customer service and sales processes. By anticipating the needs of both clients and employees, Ashley fosters a culture of continuous improvement and excellence. Her commitment to superior service and her ability to manage complex HR functions, from recruiting to exit interviews, positions her as a respected leader in the wellness industry, dedicated to promoting health and well-being in her community.
