Max Zapf currently serves as a Pro Shop Employee at Pelican Lakes Golf and Country Club, where he plays a vital role in enhancing the overall guest experience. With a strong foundation in customer service and hospitality, Max is dedicated to ensuring that every golfer...
Max Zapf currently serves as a Pro Shop Employee at Pelican Lakes Golf and Country Club, where he plays a vital role in enhancing the overall guest experience. With a strong foundation in customer service and hospitality, Max is dedicated to ensuring that every golfer feels welcomed and valued from the moment they arrive. His responsibilities include greeting guests, checking them in for their tee times, and maintaining an organized tee time schedule. This attention to detail is crucial in a fast-paced environment, as it ensures that all golfers can tee off promptly and enjoy their rounds without unnecessary delays.
In addition to his operational duties, Max’s excellent social skills and tenacious work ethic allow him to build rapport with guests, fostering a friendly and inviting atmosphere. He adeptly manages phone inquiries, skillfully scheduling tee times and providing information about the course, which reflects his commitment to customer satisfaction. His experience in budget management and teamwork further enhances his ability to contribute effectively to the Pro Shop team, ensuring smooth operations and a high level of service.
Max is also keen on expanding his knowledge and skills within the golf and hospitality industries. His previous internship at Z-built construction provided him with valuable insights into the business side of operations, which he applies to his current role. As he looks toward the future, Max aims to leverage his experience at Pelican Lakes Golf and Country Club to pursue further opportunities in the hospitality sector, ultimately aspiring to graduate with a four-year degree and advance his career in a field he is passionate about.
