Eileen Bransfield currently serves as a Receptionist and Optometric Technician at Marcus Hood OD, where she leverages her extensive background in customer service and operations to enhance the patient experience in a bustling optometric practice. With a strong foundation in environmental services and a degree...
Eileen Bransfield currently serves as a Receptionist and Optometric Technician at Marcus Hood OD, where she leverages her extensive background in customer service and operations to enhance the patient experience in a bustling optometric practice. With a strong foundation in environmental services and a degree from Seton Hall University, Eileen excels in creating a welcoming atmosphere for patients while efficiently managing the front office operations. Her role involves greeting patients, conducting optometric pre-tests, scheduling appointments, and verifying insurance authorizations, all of which require a keen attention to detail and exceptional organizational skills.
Eileen is particularly adept at utilizing her strategic planning abilities to streamline processes, ensuring that patients receive timely and accurate services. Her experience in nonprofit organizations has equipped her with a unique perspective on community outreach, allowing her to connect with patients on a personal level and foster a sense of trust and comfort. Eileen’s commitment to customer service is evident in her proactive approach to addressing patient needs and concerns, which contributes significantly to the overall satisfaction and loyalty of the practice's clientele.
In addition to her technical skills, Eileen is passionate about coaching and training new staff members, sharing her knowledge to build a cohesive team that prioritizes patient care. Her expertise in event planning also shines through in the practice’s community engagement initiatives, where she plays a key role in organizing health fairs and educational workshops. Eileen Bransfield embodies the essence of a dedicated healthcare professional, consistently striving to improve both operational efficiency and patient outcomes at Marcus Hood OD.
