Ross Neale is a seasoned professional at Portland General Electric, currently serving as a Senior Coordinator in Customer Service. With over a decade of leadership experience, Ross excels in fostering a results-oriented environment that prioritizes customer satisfaction and operational efficiency. His role is pivotal in...
Ross Neale is a seasoned professional at Portland General Electric, currently serving as a Senior Coordinator in Customer Service. With over a decade of leadership experience, Ross excels in fostering a results-oriented environment that prioritizes customer satisfaction and operational efficiency. His role is pivotal in managing outage training and collaborating closely with Repair Dispatch to ensure seamless after-hours outage reporting. This responsibility not only requires a deep understanding of the technical aspects of electrical service but also the ability to communicate effectively with both field teams and customers, ensuring that expectations are managed and met.
In addition to his outage management duties, Ross is adept at utilizing Geographic Information Systems (GIS) and Maximo for assigning and creating work orders related to streetlight repairs. His expertise in these tools enhances the efficiency of service coordination and contributes to the timely resolution of issues. By performing the closing of work orders across various job types, he plays a critical role in streamlining operations and improving overall service delivery.
Ross’s commitment to continuous learning and knowledge sharing is evident in his approach to team leadership and training. He enjoys empowering his colleagues, fostering an environment where critical thinking and hard work lead to outstanding results. His diverse skill set, which includes management, inventory management, and social media marketing, complements his technical capabilities, making him a well-rounded asset to Portland General Electric. Through his dedication and expertise, Ross Neale significantly contributes to the company’s mission of delivering reliable and efficient energy solutions to the community.
