Ashley Ciafarone is currently making significant strides as the Business Development Coordinator at Pine Belt Cadillac Oldsmobile, where she leverages her strong background in customer service and business retention to enhance the overall service experience for clients. In her role, Ashley is responsible for scheduling...
Ashley Ciafarone is currently making significant strides as the Business Development Coordinator at Pine Belt Cadillac Oldsmobile, where she leverages her strong background in customer service and business retention to enhance the overall service experience for clients. In her role, Ashley is responsible for scheduling customer vehicle maintenance and repairs, ensuring that each interaction is handled in a timely and efficient manner. Her commitment to customer satisfaction is evident in her proactive approach to communication; she expertly transfers calls to the appropriate extensions and addresses service-related inquiries, fostering a seamless experience for customers.
In addition to her day-to-day responsibilities, Ashley plays a pivotal role in establishing customer retention strategies. She utilizes a combination of email campaigns and direct mail notifications to keep clients informed about recalls and service updates, thereby enhancing customer engagement and loyalty. Her strategic planning skills are instrumental in developing initiatives that not only retain existing customers but also attract new ones, contributing to the dealership's growth and success.
Currently pursuing a B.A. in Public Administration at Kean University, Ashley is determined to gain hands-on experience in the Human Resources and Administrative fields. Her academic pursuits complement her professional expertise, particularly in areas such as employee training and social innovation. With a strong foundation in customer relations and team leadership, Ashley is poised to make a lasting impact in the automotive industry, driving both customer satisfaction and business development initiatives at Pine Belt Cadillac Oldsmobile. Her organizational skills and ability to manage time effectively further enhance her contributions, making her an invaluable asset to the team.
