Sylvie Denis serves as the Warranty Director at Renault Trucks, where her extensive management experience and strategic acumen play a pivotal role in enhancing the company's warranty processes and customer satisfaction. With a robust background spanning over 20 years, including 15 years in international roles,...
Sylvie Denis serves as the Warranty Director at Renault Trucks, where her extensive management experience and strategic acumen play a pivotal role in enhancing the company's warranty processes and customer satisfaction. With a robust background spanning over 20 years, including 15 years in international roles, Sylvie has honed her expertise in project portfolio management and IT strategy, making her a key player in driving operational excellence within the organization.
In her current position, Sylvie is tasked with securing warranty steering across all markets and dealer networks, collaborating closely with regional teams and market companies to ensure a seamless warranty experience for customers. Her responsibilities encompass managing the brand's warranty budget, implementing changes to warranty coverage, and optimizing related processes and systems. This role not only requires a keen understanding of warranty management but also demands exceptional skills in process improvement and business process optimization.
Sylvie's leadership style is characterized by her ability to navigate complex changes while fostering a collaborative team environment. Her experience in aftersales customer services and IT management equips her with a unique perspective on integrating technology into warranty processes, thereby enhancing efficiency and customer engagement. As she continues to spearhead key projects aimed at strengthening Renault Trucks' warranty focus, Sylvie remains committed to delivering value to both the company and its customers, ensuring that the warranty experience is not only efficient but also aligned with the brand's commitment to quality and reliability.
