As a Principal Solution Architect at Trace3, Steven Faust brings over 15 years of extensive experience in sales engineering and IT leadership, specializing in unified communications and contact center solutions. His current role is pivotal in navigating the complexities of non-standard contact center opportunities, where...
As a Principal Solution Architect at Trace3, Steven Faust brings over 15 years of extensive experience in sales engineering and IT leadership, specializing in unified communications and contact center solutions. His current role is pivotal in navigating the complexities of non-standard contact center opportunities, where he expertly combines his business acumen with technical expertise. Steven is adept at leveraging platforms such as Amazon Connect, NICE, DialPad, and Vonage to deliver customized solutions that meet the unique needs of clients.
In his multifaceted position, Steven oversees all aspects of solutions architecture and technical implementation, ensuring seamless integration of APIs and robust security configurations. His deep understanding of Contact Center Operations and UCaaS technologies allows him to design and implement cutting-edge solutions that enhance customer experience and operational efficiency. Steven’s commitment to customer advocacy is evident in his approach to relationship-building, where he collaborates closely with cross-functional teams to drive team performance and deliver exceptional results.
Key projects under Steven's leadership have included the deployment of advanced IVR systems and optimizing QoS for critical communication infrastructures. His expertise in Cisco Technologies and marketing communications further enriches his ability to craft compelling narratives that resonate with stakeholders. By bridging the gap between business and technology, Steven Faust not only drives successful outcomes but also positions Trace3 as a leader in innovative contact center solutions.
