Claire Feetham is a seasoned Customer Experience and Remote Team Management Advisor at Experience Happiness Consulting, where she leverages her extensive expertise to help startups navigate the complexities of building and scaling customer experience teams in a fully remote environment. With a deep understanding of...
Claire Feetham is a seasoned Customer Experience and Remote Team Management Advisor at Experience Happiness Consulting, where she leverages her extensive expertise to help startups navigate the complexities of building and scaling customer experience teams in a fully remote environment. With a deep understanding of the unique challenges faced by early, growth, and late-stage companies, Claire specializes in creating compassionate, driven, and customer-forward teams that prioritize authentic connections and high-quality care.
Her role involves not only the onboarding and management of remote teams but also the development of robust relationship-building strategies that enhance customer satisfaction (CSAT) and drive engagement. Claire’s proficiency in tools like Jira allows her to streamline processes and improve team collaboration, ensuring that customer needs are met promptly and effectively. She is particularly adept at executive coaching, empowering team leaders to cultivate a culture of empathy and responsiveness within their organizations.
Key projects under Claire's guidance have included the implementation of innovative customer support frameworks that align with startup work culture, enabling teams to thrive in fast-paced environments. Her critical thinking skills and management acumen have been instrumental in refining account management practices, ultimately leading to improved customer retention and loyalty. Claire’s commitment to fostering a supportive and dynamic remote work culture not only enhances team performance but also elevates the overall customer experience, making her a vital asset to any organization looking to excel in today’s competitive landscape.
