Lawrence Keogh currently serves as the Customer Service Imports Manager at Skynet Worldwide Couriers, where he has made significant strides in enhancing operational efficiency and team performance since joining the company. His journey from graphic design to the courier industry has equipped him with a...
Lawrence Keogh currently serves as the Customer Service Imports Manager at Skynet Worldwide Couriers, where he has made significant strides in enhancing operational efficiency and team performance since joining the company. His journey from graphic design to the courier industry has equipped him with a unique perspective on customer service and process optimization. In 2017, Lawrence took the helm of the Imports Customer Service Department, where he implemented a series of strategic improvement processes that not only streamlined operations but also fostered a collaborative team environment.
Today, Lawrence's role extends beyond the confines of the London office, as he actively collaborates with various departments to design and implement innovative processes that enhance service delivery and customer satisfaction. His ability to adapt and learn quickly has been instrumental in navigating the complexities of the logistics sector, allowing him to fine-tune existing protocols while introducing new methodologies that drive efficiency.
With a strong foundation in project management and interpersonal communication, Lawrence leverages his creative skills—honed through years of experience with Adobe Creative Suite and graphic design—to develop engaging training materials and resources that empower his team. His expertise in managing cross-functional teams ensures that customer service remains at the forefront of Skynet's operations, ultimately contributing to the company's reputation for reliability and excellence in the courier industry. As he continues to build and refine departments, Lawrence is committed to fostering a culture of continuous improvement and innovation that positions Skynet Worldwide as a leader in the logistics landscape.
