Raffaele Loscialpo currently serves as the Customer Service Director at Abbott Diagnostics Division, where he plays a pivotal role in transforming the service business unit into a dynamic profit center. With a mission centered on generating sustainable value for both the business and its stakeholders,...
Raffaele Loscialpo currently serves as the Customer Service Director at Abbott Diagnostics Division, where he plays a pivotal role in transforming the service business unit into a dynamic profit center. With a mission centered on generating sustainable value for both the business and its stakeholders, Raffaele leverages his extensive expertise in business transformation to drive innovation across products, methods, and processes. His leadership is instrumental in managing a diverse team of 80 professionals, overseeing critical functions such as Field Service, Customer Support Center, Customer Care, Refurbishing Center, and Logistics.
Under Raffaele's guidance, the service business unit has achieved a remarkable sales budget of $15 million, reflecting his strategic focus on new service design, launch, and deployment. His commitment to change management has been transformative, shifting the perception of the service department from a cost center to a profit-generating entity. This shift not only enhances operational efficiency but also fosters a culture of continuous improvement and customer-centricity.
Raffaele's skill set encompasses problem-solving, project management, and competitive analysis, enabling him to navigate complex challenges and drive successful outcomes. His experience in business development and cross-functional team leadership ensures that he effectively collaborates with various stakeholders to align service offerings with market needs. As he continues to innovate and lead within the Abbott Diagnostics Division, Raffaele remains dedicated to creating impactful solutions that benefit both the organization and its customers, embodying the spirit of transformation in the healthcare diagnostics industry.
