Zondra Cawein serves as the Vice President of Engineering & Operational Excellence at FedEx, where she plays a pivotal role in driving innovation and efficiency within FedEx Trade Networks and FedEx Logistics. With a robust background as a Licensed Customs Broker and Certified Customs Specialist,...
Zondra Cawein serves as the Vice President of Engineering & Operational Excellence at FedEx, where she plays a pivotal role in driving innovation and efficiency within FedEx Trade Networks and FedEx Logistics. With a robust background as a Licensed Customs Broker and Certified Customs Specialist, Zondra leverages her extensive expertise in customs brokerage and logistics management to streamline operations and enhance compliance across global supply chains. Her proficiency as a Six Sigma Master Black Belt enables her to implement data-driven methodologies that foster continuous improvement and operational excellence, significantly reducing costs and increasing service quality.
In her current role, Zondra leads key projects that integrate advanced technology solutions with traditional logistics practices, ensuring that FedEx remains at the forefront of the industry. Her experience as a Microsoft Certified Systems Engineer and Certified Corporate Auditor allows her to oversee complex software development initiatives and conduct thorough risk assessments, ensuring that all systems align with regulatory standards and best practices. Zondra's commitment to change management and business process improvement has been instrumental in optimizing workflows and enhancing the overall customer experience.
Recognized for her outstanding contributions, she is a three-time recipient of the FedEx Five Star Award and has been honored with the FedEx QDM Cup and induction into the FedEx IT Hall of Fame. Zondra’s academic achievements, including her Phi Beta Kappa membership, reflect her dedication to excellence and continuous learning. With a strong focus on enterprise resource planning (ERP) and business intelligence, Zondra Cawein is not only a leader at FedEx but also a transformative force in the logistics industry.
