Brian Etty serves as a Principal Consultant at Ivanti, where he leverages his extensive background in Information Technology to drive customer engagement and fulfillment. With a career that spans two countries and multiple disciplines, Brian has honed his expertise in Information Technology Service Management (ITSM)...
Brian Etty serves as a Principal Consultant at Ivanti, where he leverages his extensive background in Information Technology to drive customer engagement and fulfillment. With a career that spans two countries and multiple disciplines, Brian has honed his expertise in Information Technology Service Management (ITSM) and the ITIL framework, making him a valuable asset in the realm of IT architecture and service delivery. His role involves not only providing architectural consultation for design and development standards but also identifying training opportunities that empower teams to enhance their operational efficiency.
At Ivanti, Brian is deeply involved in key projects that focus on process improvement and the implementation of best practices in IT service management. His proficiency in troubleshooting and software documentation ensures that clients receive tailored solutions that meet their unique needs. Brian’s experience with tools such as BMC Remedy and Visio allows him to create comprehensive knowledge management systems that streamline help desk support and enhance overall service quality.
In addition to his technical skills, Brian’s commitment to exceptional customer service underpins his approach to consulting. He believes that fostering strong relationships with clients is essential for understanding their challenges and delivering effective solutions. By integrating his passion for customer service with his IT expertise, Brian is dedicated to helping organizations navigate the complexities of healthcare information technology and beyond, ensuring they achieve their strategic goals while optimizing their IT investments.
