Franklin Gutiérrez serves as an International Business & Customer Success Advisor at Improved Business Consulting, where he leverages his extensive expertise to guide Fortune 500 companies and small-to-medium businesses (SMBs) through the complexities of international expansion. With a strong focus on enhancing operational performance, Franklin...
Franklin Gutiérrez serves as an International Business & Customer Success Advisor at Improved Business Consulting, where he leverages his extensive expertise to guide Fortune 500 companies and small-to-medium businesses (SMBs) through the complexities of international expansion. With a strong focus on enhancing operational performance, Franklin specializes in addressing the cultural challenges that often accompany global business initiatives. His strategic approach prioritizes customer satisfaction and process optimization, ensuring that organizations can navigate the intricacies of diverse markets while minimizing friction and variations in service delivery.
At Improved Business Consulting, Franklin is instrumental in designing and implementing tailored business development strategies that resonate with the unique needs of service industry entities. His leadership is characterized by the ability to foster multi-cultural teams within dynamic matrix organizations, promoting a collaborative environment that drives innovation and efficiency. By developing comprehensive coaching and training programs, he empowers businesses to enhance their customer service capabilities, ultimately leading to improved customer loyalty and retention.
Franklin’s skill set encompasses a blend of business analysis, risk management, and product management, enabling him to deliver actionable insights that facilitate informed decision-making. His interpersonal skills and understanding of body language further enhance his ability to connect with clients, ensuring that their voices are heard and their needs are met. As he continues to drive international expansion and automation initiatives, Franklin remains committed to delivering world-class customer service, positioning his clients for sustained success in an increasingly competitive global landscape.
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