Angela Carpenter serves as the Director of Human Resources at American Residential Services (ARS®/Rescue Rooter®), where she leverages her extensive 20-year background in operational expertise and strategic human resource management to drive organizational success across a vast network of service locations. With a focus on...
Angela Carpenter serves as the Director of Human Resources at American Residential Services (ARS®/Rescue Rooter®), where she leverages her extensive 20-year background in operational expertise and strategic human resource management to drive organizational success across a vast network of service locations. With a focus on both Human Resource and Quality Assurance strategies, Angela plays a pivotal role in shaping the workforce of over 7,000 team members across twenty-three states and the District of Columbia, contributing to the impressive combined annual revenue of more than $800 million.
In her current role, Angela is responsible for the development and implementation of comprehensive Talent Acquisition and Talent Management strategies that align with ARS's operational goals. Her proficiency in employment law and regulatory compliance ensures that the organization not only attracts top talent but also fosters an inclusive and engaging workplace culture. Angela's expertise in employee relations and performance management has been instrumental in enhancing employee engagement and retention, which are critical in an industry characterized by high turnover rates.
Key projects under her leadership include the rollout of innovative training programs aimed at leadership development and team building, which have significantly improved operational efficiency and service delivery. By focusing on continuous improvement and employee development, Angela is committed to creating a high-performance culture that empowers team members and drives business results. Her strategic vision and hands-on approach to human resources exemplify her dedication to building a resilient and agile workforce that can meet the evolving demands of the residential services industry.
