Pascal Hellin currently serves as the Service Manager at Siemens Building Technology - Customer Services, where he plays a pivotal role in ensuring the effective implementation of policies, processes, and methods that govern customer service activities. With a focus on both technical and commercial aspects,...
Pascal Hellin currently serves as the Service Manager at Siemens Building Technology - Customer Services, where he plays a pivotal role in ensuring the effective implementation of policies, processes, and methods that govern customer service activities. With a focus on both technical and commercial aspects, Pascal oversees a dedicated Service Unit, ensuring that customer satisfaction remains at the forefront of operations. His extensive expertise in general service management is complemented by his proficiency in performance management, which allows him to effectively lead and motivate his team to achieve optimal results.
In his role as Technology & Resource Manager for HVAC in Belgium, Pascal is instrumental in driving key projects that enhance the operational efficiency of building technologies, particularly in fire safety, security, and comfort solutions. His strategic resource and capacity management skills enable him to allocate resources effectively, ensuring that projects are delivered on time and within budget. Furthermore, Pascal’s experience in managing third-party relationships and outsourcing initiatives has been crucial in expanding service delivery capabilities while maintaining high standards of quality.
Pascal is also adept in remote services and concepts, leveraging technology to provide innovative solutions that meet the evolving needs of customers. His commitment to preventive maintenance and crisis management ensures that potential issues are addressed proactively, minimizing downtime and enhancing overall service reliability. With strong people skills and an entrepreneurial mindset, Pascal fosters a collaborative environment that encourages continuous improvement and excellence in service delivery. Through his leadership, Siemens Building Technology is well-positioned to navigate the complexities of the industry while delivering exceptional value to its clients.
