Robert Glenn is a dedicated Customer Service Representative at the Town of Oakville, where he leverages his extensive background in customer engagement and operational efficiency to enhance the community's recreational services. With a Bachelor of Business Administration (B.B.A.) in Accounting from Wilfrid Laurier University, Robert...
Robert Glenn is a dedicated Customer Service Representative at the Town of Oakville, where he leverages his extensive background in customer engagement and operational efficiency to enhance the community's recreational services. With a Bachelor of Business Administration (B.B.A.) in Accounting from Wilfrid Laurier University, Robert combines his academic knowledge with practical experience to deliver exceptional service to clients. His role involves assisting with client inquiries about facility schedules and services, ensuring that all online bookings are accurately posted to the center’s calendar, and keeping facility operators informed of new bookings. This meticulous attention to detail not only streamlines operations but also fosters a seamless experience for community members.
In addition to managing bookings for recreational programs, Robert is adept at handling payments and providing guidance to clients, ensuring they receive the most relevant information tailored to their needs. His proficiency in Microsoft Excel and PowerPoint allows him to analyze data effectively and present insights that contribute to improved service delivery. Robert's critical thinking and problem-solving skills are invaluable when addressing client concerns, enabling him to resolve issues promptly and maintain high levels of customer satisfaction.
Currently, Robert is involved in key projects aimed at enhancing the efficiency of the booking process and improving communication between clients and facility operators. His commitment to continuous improvement and customer service excellence positions him as a vital asset to the Town of Oakville, where he strives to create a welcoming and organized environment for all community members. With his blend of skills in management accounting, auditing, and time management, Robert is poised to make a significant impact in the accounting and finance sector as he seeks to transition into new opportunities.
