Ashlee Sandifer is a dedicated Quality Assurance Professional at DTE Energy, where she leverages her extensive expertise in quality assurance practices to enhance operational efficiency and customer satisfaction. In her current role, Ashlee is instrumental in providing feedback, coaching, and training to team members, ensuring...
Ashlee Sandifer is a dedicated Quality Assurance Professional at DTE Energy, where she leverages her extensive expertise in quality assurance practices to enhance operational efficiency and customer satisfaction. In her current role, Ashlee is instrumental in providing feedback, coaching, and training to team members, ensuring adherence to QA standards and promptly notifying leadership of any non-compliance issues. Her proactive approach not only secures positive customer experiences but also fosters a culture of continuous improvement within the organization.
One of Ashlee's key projects involves collaborating with vendors to conduct weekly crosschecks and calibrations, which are essential for maintaining the integrity of quality assurance processes. By identifying and resolving escalated customer disputes, she plays a critical role in problem-solving and enhancing customer relations. Her analytical skills enable her to dissect complex data sets, allowing her to produce comprehensive reports that inform strategic decision-making and drive improvements in service delivery.
With a strong foundation in leadership and communication, Ashlee excels in mentoring her colleagues, promoting teamwork, and cultivating an environment where innovative ideas can flourish. Her proficiency in Microsoft Office and data entry, combined with her critical thinking abilities, empowers her to influence positive outcomes effectively. Ashlee's commitment to service orientation and active listening ensures that she remains attuned to both customer needs and organizational goals, making her a valuable asset to DTE Energy and the quality assurance field.
