As the General Manager of Gyu-Kaku Japanese BBQ Restaurant, Steven Liu plays a pivotal role in shaping the dining experience and operational excellence within the establishment. With a strong focus on fostering a hospitality mindset among employees, Steven ensures that the authentic culture of Yakiniku...
As the General Manager of Gyu-Kaku Japanese BBQ Restaurant, Steven Liu plays a pivotal role in shaping the dining experience and operational excellence within the establishment. With a strong focus on fostering a hospitality mindset among employees, Steven ensures that the authentic culture of Yakiniku is not only preserved but also passionately delivered to the diverse Bay Area clientele. His fluency in both English and Mandarin Chinese allows him to connect with a broad spectrum of guests and staff, enhancing communication and service delivery.
Steven's expertise extends beyond day-to-day management; he is deeply involved in strategic initiatives aimed at increasing sales and profitability. By implementing innovative marketing strategies and optimizing operational efficiencies, he has successfully increased the sales percentage compared to the previous year while also boosting the company's EBITDA. His keen analytical skills enable him to lower labor costs effectively, ensuring that the restaurant operates within budget while maintaining high service standards.
In addition to his operational responsibilities, Steven is committed to nurturing the next generation of leaders within the Gyu-Kaku team. He actively passes on the Gyu-Kaku philosophy to the management team, emphasizing the importance of leading by example and cultivating a positive work environment. His proficiency in restaurant management, coupled with certifications such as ServSafe, underscores his dedication to maintaining health and safety standards in the fast-paced food service industry.
Through his leadership, Steven Liu not only enhances the dining experience at Gyu-Kaku but also contributes to the growth and success of the brand in the competitive restaurant landscape. His multifaceted skill set, which includes expertise in Micros, catering, and customer service, positions him as a valuable asset to the organization and a driving force behind its continued success.
