Angela Franco serves as the Executive Vice President of Operations at Amerant, where she leverages her extensive experience in the financial services industry to drive operational excellence and enhance customer satisfaction. In her current role, Angela oversees critical bank operations units, including the Call Center,...
Angela Franco serves as the Executive Vice President of Operations at Amerant, where she leverages her extensive experience in the financial services industry to drive operational excellence and enhance customer satisfaction. In her current role, Angela oversees critical bank operations units, including the Call Center, Payments (ACH), Letters of Credit and Wires, Loan Operations, Fraud Prevention, Deposit Operations, and Branch Administration. Her strategic leadership ensures that these diverse functions operate seamlessly, contributing to the bank's overall efficiency and effectiveness.
Angela is particularly adept at process improvement, utilizing her Six Sigma expertise to identify inefficiencies and implement robust solutions that optimize workflows. Her analytical skills enable her to forecast operational needs and adapt to changing market conditions, ensuring that Amerant remains competitive in a rapidly evolving financial landscape. By focusing on key performance indicators, Angela drives accountability and performance across her teams, fostering a culture of continuous improvement.
In addition to her technical skills, Angela excels in negotiation and change management, effectively leading her teams through transitions while maintaining high levels of morale and productivity. Her commitment to team leadership and business analysis empowers her staff to deliver exceptional service, particularly in high-stakes areas like fraud prevention and loan operations. As a telecommuting advocate, Angela also embraces modern work practices, promoting flexibility and work-life balance within her teams. Through her multifaceted expertise and visionary approach, Angela Franco is a pivotal force in shaping the operational success of Amerant.
