Samantha McNutt serves as the Principal Complaints Coordinator at Capital One, where she leverages her extensive expertise in fraud investigation and regulatory compliance to enhance customer protection and streamline operational efficiencies. With a keen focus on credit card account security, Samantha excels in conducting thorough...
Samantha McNutt serves as the Principal Complaints Coordinator at Capital One, where she leverages her extensive expertise in fraud investigation and regulatory compliance to enhance customer protection and streamline operational efficiencies. With a keen focus on credit card account security, Samantha excels in conducting thorough assessments of customer complaints, identifying systemic breakdowns, and addressing risk-based issues. Her role involves not only performing root cause analyses but also summarizing regulatory exceptions and potential Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) risk exposures.
Samantha's background in management, retail, and training has equipped her with a unique perspective that she applies to uncovering and recovering fraudulent activity. She is passionate about identifying opportunities for improvement and presenting actionable insights to leadership, ensuring that Capital One remains at the forefront of fraud prevention and customer satisfaction. Her skills in risk management, business process improvement, and auditing enable her to develop and refine policies and procedures that mitigate risks associated with identity theft and fraud.
Currently, Samantha is spearheading key projects aimed at enhancing the company's fraud analysis capabilities and improving KYC (Know Your Customer) verification processes. By collaborating with internal partners, she flags process inconsistencies and advocates for necessary changes, ultimately fostering a culture of compliance and vigilance within the organization. Her commitment to excellence and her proactive approach to problem-solving make her an invaluable asset to Capital One and its mission to protect customers from fraud.
