Cesar Colon is a results-driven, customer-centered manager with over 15 years of experience in multi-unit operations, currently serving as the General Manager at Aaron's. In this pivotal role, Cesar is responsible for driving store growth and enhancing customer acquisition and retention strategies. His expertise lies...
Cesar Colon is a results-driven, customer-centered manager with over 15 years of experience in multi-unit operations, currently serving as the General Manager at Aaron's. In this pivotal role, Cesar is responsible for driving store growth and enhancing customer acquisition and retention strategies. His expertise lies in closely monitoring payment frequency trends and recommending adjustments that align with customer needs, ultimately fostering a culture of timely lease payments. By acting as a customer counselor, Cesar effectively communicates the benefits of responsible payment behaviors, reinforcing customer loyalty and satisfaction.
Cesar's strategic planning skills are instrumental in shaping the operational framework of his store. He meticulously supervises and develops his team, ensuring they are well-equipped to deliver exceptional service and support to customers. His commitment to people development is evident in his mentoring approach, where he cultivates a trusting environment that empowers employees to excel. With a keen focus on organizational leadership, Cesar implements initiatives aimed at shrink reduction and operational efficiency, which are critical in a competitive retail landscape.
Fluent in Spanish, Cesar is adept at engaging with a diverse customer base, enhancing the store's reach and inclusivity. His ability to build trust with both customers and team members has been a cornerstone of his success, enabling him to create a cohesive and motivated workforce. Through his leadership, Cesar Colon continues to drive positive outcomes at Aaron's, ensuring that the store not only meets but exceeds its operational goals while maintaining a strong customer-centric focus.
