Willie McLaughlin serves as a Voice Systems Engineer at UBS, where he plays a pivotal role in the transformation of the organization’s telecommunication infrastructure. With a strong focus on Contact Center Design and Implementation, Willie is at the forefront of migrating the existing Time-Division Multiplexing...
Willie McLaughlin serves as a Voice Systems Engineer at UBS, where he plays a pivotal role in the transformation of the organization’s telecommunication infrastructure. With a strong focus on Contact Center Design and Implementation, Willie is at the forefront of migrating the existing Time-Division Multiplexing (TDM) systems to a more agile and efficient IP/SIP-based environment. His expertise in IPT Telephony and Voice Messaging is instrumental in enhancing the overall communication capabilities within UBS, ensuring that both standard voice applications and call center operations are optimized for performance and reliability.
Currently, Willie is involved in several key projects that leverage his extensive knowledge of Cisco Systems products and Voice over IP (VoIP) technologies. His responsibilities encompass not only the technical aspects of voice system engineering but also project management and vendor management, ensuring that all initiatives align with UBS's strategic IT goals. By implementing robust business process flows, he enhances service delivery and operational efficiency, ultimately contributing to an improved customer experience.
Willie's proficiency in cloud computing and IT strategy further positions him as a valuable asset in the evolving landscape of telecommunications. His ability to navigate complex infrastructure challenges while fostering collaboration among cross-functional teams underscores his commitment to driving innovation at UBS. As the financial services industry continues to embrace digital transformation, Willie McLaughlin remains a key player in shaping the future of voice communications within the organization.
