Surjeet Singh currently serves as a Principal Business Analyst and Product Manager at Verizon Authorized Retailer, TCC, where he leverages over 16 years of diverse experience in the IT sector, particularly within the telecom, automotive, and retail industries. His extensive background is underscored by an...
Surjeet Singh currently serves as a Principal Business Analyst and Product Manager at Verizon Authorized Retailer, TCC, where he leverages over 16 years of diverse experience in the IT sector, particularly within the telecom, automotive, and retail industries. His extensive background is underscored by an MBA and SCRUM certification, positioning him as a strategic leader in product development and management. Surjeet has successfully led numerous end-to-end project lifecycles, from requirement gathering and analysis to design and user acceptance testing (UAT) sign-off, ensuring that projects align with both business objectives and customer needs.
At TCC, Surjeet is spearheading several key initiatives, including the Hyla project, which replaces Phobio for device trade-ins associated with Verizon promotions and OEM offers. This project not only enhances customer engagement but also streamlines the trade-in process, making it more efficient for both customers and retail staff. Additionally, he is instrumental in the In-Store Pick Up initiative, which allows customers to order products online and conveniently collect them from TCC locations, thereby improving the overall customer experience. Surjeet is also driving the Endless Aisle project, which enables in-store accessory ordering for home delivery, further expanding TCC's service offerings.
His expertise in integration projects, product road mapping, and technical product management is complemented by strong skills in business analysis and competitive analysis. Surjeet's adeptness in vendor management and pre-sales activities ensures that TCC remains at the forefront of industry trends, delivering innovative solutions that meet the evolving needs of Verizon customers. Through his strategic vision and hands-on approach, Surjeet continues to make a significant impact on TCC's growth and success in the competitive telecom landscape.
