Carrie Pepler is a seasoned General Manager at Raymour & Flanigan Furniture and Mattresses, where she leverages over two decades of retail management experience to drive exceptional sales and operational performance. In her current role, Carrie oversees a dynamic team of 29 members, including five...
Carrie Pepler is a seasoned General Manager at Raymour & Flanigan Furniture and Mattresses, where she leverages over two decades of retail management experience to drive exceptional sales and operational performance. In her current role, Carrie oversees a dynamic team of 29 members, including five department managers, with a strong emphasis on delivering unparalleled customer service. Her leadership has been instrumental in fostering a high-performing culture that prioritizes team development and engagement, resulting in an impressive 100% staff retention rate.
Carrie's strategic acumen is evident in her ability to navigate the challenges posed by the pandemic, during which she successfully increased annual revenue by 28%. This remarkable achievement not only solidified her store's position as a leader in the market but also earned it the #1 status in company revenue growth for 2022. Her expertise in data-driven decision-making and financial oversight has enabled her to implement profit strategies that optimize operational efficiency while enhancing the customer experience.
In addition to her operational prowess, Carrie excels in project coordination and P&L management, ensuring that all initiatives align with the broader business objectives of Raymour & Flanigan. Her commitment to business development and sales management has positioned her as a key driver of growth within the organization. As she continues to lead her team through evolving market dynamics, Carrie remains dedicated to cultivating a culture of excellence that not only meets but exceeds customer expectations.
