Ken Cromer is a seasoned professional with over twenty years of experience in Information Technology, specializing in the support and delivery of Systems Infrastructure. Currently serving as the Global Service Support Owner for Data Centers and Infrastructure as a Service (IaaS) at Macquarie Group, Ken...
Ken Cromer is a seasoned professional with over twenty years of experience in Information Technology, specializing in the support and delivery of Systems Infrastructure. Currently serving as the Global Service Support Owner for Data Centers and Infrastructure as a Service (IaaS) at Macquarie Group, Ken plays a pivotal role in overseeing the operational excellence and strategic direction of the company's global data center services. His expertise encompasses a broad spectrum of IT infrastructure management, including enterprise-level server deployment, infrastructure security, and vendor management, ensuring that Macquarie's data centers operate at peak efficiency and reliability.
In his capacity as Vice President, Ken leads key projects that focus on optimizing service delivery and enhancing the customer experience within the private cloud computing space. He is adept at implementing ITIL best practices, which have been instrumental in streamlining processes and improving service quality across the organization. His hands-on experience with Active Directory and system deployment allows him to navigate complex technical challenges while fostering collaboration among cross-functional teams.
Ken thrives in fast-paced environments, where his proactive approach and problem-solving skills shine. He is not only committed to driving innovation within the infrastructure domain but also to mentoring the next generation of IT professionals. Outside of work, Ken enjoys motorcycling, which reflects his passion for adventure and exploration—qualities that he brings into his professional life as he navigates the ever-evolving landscape of IT infrastructure.
