As the Senior Director of Client Leadership at Epsilon, Manoj Mathew leverages over 15 years of expertise in SaaS Customer Success to drive transformative results for clients across diverse industries. His role is pivotal in shaping the customer engagement strategy, where he focuses on building...
As the Senior Director of Client Leadership at Epsilon, Manoj Mathew leverages over 15 years of expertise in SaaS Customer Success to drive transformative results for clients across diverse industries. His role is pivotal in shaping the customer engagement strategy, where he focuses on building and scaling high-performing customer success teams that prioritize client satisfaction and retention. Manoj's customer-centric mindset enables him to forge strong relationships with key stakeholders, ensuring that Epsilon not only meets but exceeds client expectations throughout the engagement lifecycle.
At Epsilon, Manoj is currently spearheading several key projects aimed at enhancing customer retention and optimizing media strategies. By harnessing rich data and innovative technologies, he develops tailored customer success strategies that align with the unique needs of each client. His proficiency in strategic planning and client development allows him to identify growth opportunities and implement effective lead generation tactics that drive business results. Manoj’s extensive experience in display advertising, PPC, and e-commerce further enriches his approach, enabling him to deliver comprehensive solutions that resonate with clients and their target audiences.
In addition to his project leadership, Manoj is committed to fostering a culture of collaboration and continuous improvement within his teams. He actively mentors emerging leaders in the organization, sharing his insights on customer relationship management (CRM) and client services to cultivate a workforce that is equipped to navigate the complexities of the marketing landscape. Through his dedication and strategic vision, Manoj Mathew is not only enhancing Epsilon’s client relationships but also solidifying its position as a leader in creating meaningful connections between brands and consumers.
