Imran Hehim currently serves as the Director of Operations at Rocket Travel (NASDAQ: BKNG), where he leverages his extensive expertise in risk management and operational efficiency to drive significant improvements across various business functions. In his role, Imran oversees critical areas such as Risk &...
Imran Hehim currently serves as the Director of Operations at Rocket Travel (NASDAQ: BKNG), where he leverages his extensive expertise in risk management and operational efficiency to drive significant improvements across various business functions. In his role, Imran oversees critical areas such as Risk & Payments, Call Center Operations, Accruals, Provider Escalations, and Operational Improvements. His data-driven approach has been instrumental in identifying and mitigating chargeback risks, resulting in consistently achieving the lowest loss rates across all Booking Holding Brands.
Imran's strategic leadership has been pivotal in onboarding multiple payment processors and implementing a sophisticated payment orchestration provider, enhancing the overall transaction experience for customers. His project management skills came to the forefront during the successful launch of several major travel portals, where he coordinated cross-functional teams to ensure seamless integration and operational readiness.
In addition to his operational responsibilities, Imran is dedicated to driving continuous improvement initiatives, negotiating contracts that optimize costs, and enhancing service delivery. His proficiency in data analysis, combined with a strong foundation in statistics and problem-solving, allows him to make informed decisions that align with the company’s strategic goals. With a keen focus on online fraud prevention and marketing strategy, Imran is committed to fostering a secure and efficient environment that supports Rocket Travel's mission of delivering exceptional travel experiences. His ability to blend analytical insights with practical solutions positions him as a key player in the ever-evolving travel industry landscape.
