Raj Kumar is a seasoned professional with over 24 years of extensive experience in leading global operations and service delivery within the banking, financial, and insurance sectors. Currently serving as the Vice President (Head) of Integrated Business Services at Fiserv, Raj is at the forefront...
Raj Kumar is a seasoned professional with over 24 years of extensive experience in leading global operations and service delivery within the banking, financial, and insurance sectors. Currently serving as the Vice President (Head) of Integrated Business Services at Fiserv, Raj is at the forefront of transforming service delivery models to enhance operational efficiency and client satisfaction. His leadership of the India-level operations center is pivotal in delivering a wide array of services, including financial shared services, digital payment operations, and technical product services tailored to meet the unique needs of banks and financial institutions.
Under Raj’s guidance, the operations center has successfully implemented key performance indicators (KPIs) that drive performance monitoring and continuous improvement. His expertise in business analysis and data analysis has enabled the team to leverage performance analytics effectively, ensuring that clients receive actionable insights that foster strategic decision-making. Raj’s commitment to cross-functional team leadership and business innovation has been instrumental in streamlining banking back office operations and enhancing application operations, configuration, and implementations.
In addition to overseeing disputes and chargebacks, check processing, and other corporate functions, Raj is dedicated to building skills and competencies within his team. He believes that fostering a culture of career and self-growth is essential for achieving excellence in service delivery. His strategic vision and negotiation skills have not only contributed to Fiserv’s growth but have also positioned the organization as a leader in the financial services industry, capable of adapting to the ever-evolving landscape of digital payments and banking solutions.
