Josh Barrows-Smith serves as the General Manager at Cambridge Bicycle, where he leverages his diverse background in engineering, design, and the arts to enhance both operational efficiency and customer experience. With a passion for cycling and bicycle technology, Josh is dedicated to transforming design concepts...
Josh Barrows-Smith serves as the General Manager at Cambridge Bicycle, where he leverages his diverse background in engineering, design, and the arts to enhance both operational efficiency and customer experience. With a passion for cycling and bicycle technology, Josh is dedicated to transforming design concepts into tangible experiences that resonate with customers. His role encompasses overseeing all facets of shop operations, which includes managing a dynamic team of 9-15 staff across retail sales and technical service departments.
Under his leadership, Cambridge Bicycle has undertaken key projects aimed at improving service delivery and customer engagement. Josh has implemented innovative operational systems that streamline processes, ensuring that both the retail and service departments function cohesively. His commitment to maintaining a well-organized facility is evident in the meticulous attention he pays to supply chain management and inventory control, which are critical to meeting the demands of a growing customer base.
Josh's expertise in graphic design and technical skills, such as 3D printing and lathe operation, allow him to contribute creatively to product displays and marketing materials, enhancing the overall aesthetic of the shop. His empathic listening skills foster a positive team environment, encouraging collaboration and professional growth among staff. Furthermore, his experience in recruiting and training personnel ensures that the team is not only skilled but also aligned with the company’s vision of delivering exceptional cycling experiences. As he continues to pursue his passion for machines and fabrication, Josh remains committed to driving innovation and excellence at Cambridge Bicycle.
