Martha Gonzalez serves as the Senior Director of D.U.P. (Home Buyer Processing) at KB Home, where she leverages her extensive 38 years of experience in the mortgage lending and new home building industry to drive operational excellence and enhance customer satisfaction. In her current role,...
Martha Gonzalez serves as the Senior Director of D.U.P. (Home Buyer Processing) at KB Home, where she leverages her extensive 38 years of experience in the mortgage lending and new home building industry to drive operational excellence and enhance customer satisfaction. In her current role, Martha oversees the sales processing operations across two key Southern California counties, ensuring a seamless journey for home buyers from the initial Point of Sale Contract to the final closing. Her leadership is instrumental in managing a dynamic Daily Unit Processing department, which is responsible for the ratification of contracts, receipt of earnest money, and comprehensive buyer financing reviews.
Martha's strategic mindset and detail-oriented approach enable her to effectively coordinate interactions among various stakeholders, including lenders, escrow agents, sales teams, construction personnel, and buyers. This collaborative effort is crucial in achieving timely deliveries and successful home starts. Her expertise in product management and customer service management allows her to identify and implement best practices that enhance operational efficiency while fostering strong relationships with first-time home buyers.
A natural leader, Martha excels in recruiting and developing future leaders within her team, ensuring that they possess the necessary skills in real estate transactions, underwriting, and production management. Her commitment to training in sales leadership and customer service has not only empowered her team but also significantly improved the overall customer experience. As she continues to navigate the complexities of the home buying process, Martha remains dedicated to building exceptional teams and delivering outstanding results for KB Home and its clients.
