Mandi B. is a dedicated Merchant Experience Partner at DoorDash, where she leverages her extensive background in customer service and data analysis to enhance merchant relationships and drive business growth. With a keen focus on customer success, Mandi excels in cultivating strong partnerships that not...
Mandi B. is a dedicated Merchant Experience Partner at DoorDash, where she leverages her extensive background in customer service and data analysis to enhance merchant relationships and drive business growth. With a keen focus on customer success, Mandi excels in cultivating strong partnerships that not only increase revenue but also elevate the overall merchant experience. Her role involves a multifaceted approach, utilizing her skills in creative problem-solving and dynamic communication to address client needs effectively.
Currently, Mandi is spearheading several key projects aimed at optimizing the onboarding process for new merchants, ensuring they are equipped with the tools and knowledge necessary to thrive on the DoorDash platform. By collaborating with cross-functional teams, she identifies process improvements that streamline operations and enhance productivity. Her expertise in Salesforce Lightning and Microsoft Excel allows her to analyze data trends and implement actionable strategies that align with company initiatives, ultimately driving product adoption and revenue growth.
Mandi is also passionate about fostering an inclusive environment, actively participating in diversity, equity, inclusion, and belonging (DEIB) initiatives within the organization. Her commitment to staff training and development ensures that her team is well-prepared to navigate the complexities of the food delivery industry. With her strong interpersonal communication skills, Mandi not only resolves issues but also builds lasting relationships that contribute to the overall success of DoorDash and its merchant partners.
