As the Director of Product at LiveOak Fiber, Steve Smith is at the forefront of revolutionizing internet services in Okaloosa and Glynn counties. With over 19 years of experience in the telecommunications industry, Steve embodies a relentless commitment to customer advocacy, believing that fostering healthier...
As the Director of Product at LiveOak Fiber, Steve Smith is at the forefront of revolutionizing internet services in Okaloosa and Glynn counties. With over 19 years of experience in the telecommunications industry, Steve embodies a relentless commitment to customer advocacy, believing that fostering healthier relationships between customers and businesses is essential for transforming good companies into world-class organizations. His role involves not only overseeing product development but also ensuring that the customer experience remains paramount throughout the process.
Steve is currently spearheading key projects aimed at delivering the fastest internet solutions while enhancing overall customer satisfaction. By leveraging his expertise in VoIP, TCP/IP, and network security, he is able to craft innovative products that meet the evolving needs of consumers in a rapidly changing digital landscape. His collaborative problem-solving skills enable him to lead cross-functional teams effectively, ensuring that every department—from marketing to technical support—works in harmony to create seamless customer interactions.
In addition to his technical acumen, Steve excels in storytelling and interpersonal communication, which allows him to articulate the value of LiveOak Fiber’s offerings compellingly. His strategic vision is not just about providing high-speed internet; it’s about creating a durable, successful company that prioritizes exceptional customer experiences. By championing a customer-centric approach, Steve Smith is not just shaping products; he is redefining the standards of service in the telecommunications industry.
